General Return policy

If You wish to return a product(s), You must arrange a Courier to pick the product at your address and send it to Segura Sic Lda – Rua da Saúde, n.º1 – Pedreira, 4650-306 Felgueiras.

You should contact our Costumer Service through customerservice@steelground.pt to arrange the return. Please inform your order number and follow instructions.

You should send the product in the same package you received it. You should be aware that You are under an obligation to take reasonable care of the product(s) whilst they are in your possession. This means including all of the product(s) instructions, documents and wrappings when returning the product(s) and returning the product(s) in the same condition as received. Failure to exercise such reasonable care may, depending on the circumstances, give rise to a right of action against You for breach of statutory duty.

 

In case You are responsible for returning the product to without our agreement, we will be entitled to not paying this return cost or to charge . If You have any doubts You can contact us through our e-mail customerservice@steelground.pt

Return Right
You have up to 30 days after product delivery to cancel your order, no questions asked (other than in respect of goods made to your specification or that are clearly personalised).
You will be charged on transport costs (delivery and return charges).

 

Return of non-conforming products
In circumstances where You consider that the product does not conform to the Contract at the time of delivery, You should promptly contact us via our web form with details of the product and its damage.
Upon receipt of the product, we will fully examine it and notify You of your right to a replacement or refund (if any) via email within a reasonable period of time. We aim to process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to You via email that You are entitled to a refund or replacement.

Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item. We will always refund any money using the method used to make payment.

 

Payment Refund
We will process your refund as soon as possible (and in any case, within 30 days of giving us notice of cancellation). We will refund any money using the same method used to make payment.

 

THE PROVISIONS SET OUT IN THIS CLAUSE DO NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS.